Marketing Glossary

The process of creating, scheduling, analyzing, and engaging with content posted on social media platforms. It involves managing an organization's online presence across multiple social networks.

The process of monitoring social media channels for mentions of your brand, competitors, products, and relevant industry topics. It helps understand public sentiment and identify opportunities.

Tracking and analyzing mentions of your brand across various online channels including social media, news sites, blogs, and forums to maintain brand reputation and respond to feedback.

A word or phrase preceded by the # symbol used to categorize content and make it discoverable. Hashtags help users find content related to specific topics or trends.

A set of rules that social media platforms use to determine which content appears in users' feeds. Algorithms prioritize content based on relevance, engagement, and user behavior.

The practice of preparing content in advance and setting specific times for it to be published automatically. Scheduling ensures consistent posting without manual intervention.

Publishing the same or similar content across multiple social media platforms simultaneously. Cross-posting saves time but should be adapted for each platform.

A metric that measures the level of interaction (likes, comments, shares, saves) that content receives relative to reach or follower count. Higher engagement rates indicate more resonant content.

The total number of times content is displayed to users, regardless of whether it was clicked. One user can generate multiple impressions if they see the same content multiple times.

The total number of unique users who see your content. Unlike impressions, reach counts each user only once regardless of how many times they viewed the content.

The percentage of users who click on a link or call-to-action after viewing it. CTR is calculated by dividing clicks by impressions and multiplying by 100.

The percentage of users who complete a desired action (purchase, sign-up, download) out of the total visitors. It measures the effectiveness of marketing efforts.

A performance measure used to evaluate the efficiency of an investment. In marketing, ROI calculates the return generated from marketing spend.

The total revenue a business can expect from a single customer account throughout their entire relationship. CLV helps prioritize customer retention efforts.

The number of unique users who see your content without paid promotion. Organic reach depends on platform algorithms and content quality.

A measurable value that demonstrates how effectively a company is achieving key business objectives. Social media KPIs include engagement rate, follower growth, and conversions.

A small piece of code embedded on websites to track user behavior, conversions, and enable retargeting. Common examples include Facebook Pixel and Google Analytics.

Tags added to URLs to track the source, medium, and campaign name of website traffic. UTM parameters help measure the effectiveness of marketing campaigns.

A visual interface that displays key metrics and performance data in one place. Dashboards help track progress and make data-driven decisions.

The return on investment from social media marketing activities. It measures the value generated from social media efforts relative to the resources invested.

A planning tool that helps organize and schedule content across different platforms. It provides a visual overview of upcoming posts, campaigns, and important dates.

Content that spreads rapidly across the internet through social sharing, achieving massive reach in a short period. Viral content typically evokes strong emotional responses.

Any content—text, videos, images, reviews—created by users rather than brands. UGC is valuable for building trust and authenticity as it represents genuine customer experiences.

A detailed schedule that outlines when and where content will be published. It helps coordinate content creation across teams and ensures consistent publishing.

A prompt that encourages the audience to take a specific action, such as "Buy Now," "Sign Up," or "Learn More." CTAs are essential for driving conversions.

A condensed URL that redirects to a longer destination URL. Short links are easier to share and can track click analytics.

Content that remains relevant and valuable over time, regardless of when it was published. Evergreen content continues to drive traffic long after its initial publication.

The practice of repurposing existing content into new formats or updating old content. It maximizes the value of content assets and reaches new audiences.

A form of social media marketing that involves partnering with influential people to promote products or services to their followers. Influencers can range from celebrities to micro-influencers.

The total cost of acquiring a new customer through a specific channel or campaign. CPA helps evaluate the cost-effectiveness of marketing campaigns.

The number of unique users who see your content as a result of paid advertising. Paid reach allows targeting specific demographics and interests.

The cost of 1,000 advertisement impressions. CPM is a common metric for comparing the cost-effectiveness of different advertising channels.

A form of online advertising that targets users who have previously visited your website or interacted with your content. It helps bring back potential customers.

The use of natural language processing and machine learning to analyze text and determine whether the expressed opinion is positive, negative, or neutral.

The use of artificial intelligence to automatically create text, images, or other content. AI tools can generate social media posts, captions, and marketing copy.

The psychological phenomenon where people assume the actions of others reflect correct behavior. In marketing, it includes reviews, testimonials, and user counts.

The process of organizing and responding to messages, comments, and mentions across social media platforms from a unified inbox.

The amount of time it takes to respond to customer inquiries or comments on social media. Fast response times improve customer satisfaction and brand perception.

Automated responses sent to messages or comments based on triggers or keywords. Auto replies provide instant acknowledgment while human agents prepare detailed responses.

A method of comparing two versions of content, ads, or web pages to determine which performs better. It involves showing different versions to different audience segments.

A plan for creating, publishing, and managing useful, usable content. It defines what content to create, for whom, and how it supports business goals.

Technology that automatically manages marketing processes and campaigns across multiple channels. It includes scheduling posts, sending emails, and tracking customer journeys.

The distinct personality and tone a brand uses in all its communications. A consistent brand voice helps build recognition and trust with audiences.

A specific group of people most likely to be interested in your products or services. Target audience is defined by demographics, interests, behaviors, and needs.

A semi-fictional representation of your ideal customer based on market research and real data. Personas help tailor marketing messages to specific audience segments.

The optimal times to publish content when your target audience is most active and likely to engage. Best times vary by platform, industry, and audience.

The process of evaluating competitors' social media strategies, content, and performance to identify opportunities and improve your own strategy.