Help Center
Troubleshooting
This category is your first stop when something isn't working as expected. You'll find guides on the most common issues — platform connection errors, content approval delays, publishing failures, analytics discrepancies, and billing questions. Each article walks through the likely causes and step-by-step fixes. If your issue isn't covered, the fastest way to get help is to message our support team directly from your dashboard — we typically respond within a few hours during business days. This section also explains how to report bugs, submit feature requests, and escalate urgent issues. Most troubleshooting steps can be completed in a few minutes without any technical knowledge.
All Troubleshooting Articles
Common Issues and Solutions
This guide covers the five most common issues Aibrify users encounter: platform connection errors, posts not appearing in the calendar, notification delays, login problems, and content revision requests not saving. Most are resolved in under 2 minutes.
Troubleshooting Platform Connection Issues
Platform connections can fail due to expired OAuth tokens, revoked permissions, or changed account passwords. This guide walks through diagnosing and fixing connection errors for Instagram, Facebook, TikTok, LinkedIn, and X.
Why a Post Wasn't Published
If a scheduled post didn't go live at its planned time, the most common causes are platform connection errors, content policy violations flagged by the platform, or approval workflow issues. Here's how to diagnose and resolve each.
How to Contact Support
The fastest way to reach your Aibrify team is via Messages in your dashboard. For non-urgent issues, email support@aibrify.com. Managed Pro users receive priority support with responses within 4 business hours.
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