Frequently Asked
Questions

Aibrify AMP (Autopilot Marketing Platform) is an all-in-one AI-powered social media management solution designed for small to medium businesses and marketing agencies. It combines AI content generation, AI image and video creation, multi-channel publishing, smart analytics, and automation tools to help you save time and grow your brand across Instagram, TikTok, Facebook, LinkedIn, YouTube, Pinterest, X (Twitter), and Google Business Profile. All AI features use a unified AI Credits system.

Aibrify supports 11 social media platforms: Instagram (Feed, Stories, Reels), TikTok, Facebook (Pages, Groups), LinkedIn (Personal, Company Pages), YouTube, Pinterest, X (Twitter), Google Business Profile, Threads, Reddit, and Bluesky. New platforms are added regularly based on user demand.

Our AI content generator uses advanced language models to create engaging social media posts tailored to your brand voice. Simply provide a topic or brief, and the AI generates captions, hashtags, and content suggestions. You can customize the tone (professional, casual, humorous), length, and style. The AI learns from your preferences over time to deliver increasingly personalized content.

Scheduling limits depend on your plan. Free plan: 5 scheduled posts. Solo: 15. Starter: 50. Growth: 200. Professional: 500. Scale and Enterprise: unlimited. Posts can be scheduled up to 12 months in advance. Agencies use our bulk scheduling to manage dozens of client accounts efficiently.

AI Credits are a unified currency for all AI features in Aibrify. Instead of separate quotas for text, images, and videos, every plan includes a monthly pool of AI Credits. Text generation costs 1 credit, image generation costs 10 credits, kinetic template videos cost 5 credits, and AI generative videos cost 200-1,000 credits depending on the model. This gives you flexibility to use AI however you need.

AI Credits power three types of generation: (1) Text — generate social media posts, captions, hashtags, and video scripts at 1 credit each; (2) Images — create AI-generated images for your posts at 10 credits each; (3) Videos — use Kinetic templates (5 credits) for instant professional videos or AI generative models like Wan 2.2, Kling 3.0, Veo 3.1, and Sora 2 (200-1,000 credits) for unique video content. You can also purchase add-on credit packs if you need more.

Aibrify offers two ways to create videos: (1) Kinetic Templates — choose from 8 professional templates (ProductShowcase, PromoAnnounce, SocialPost, Slideshow, StoryTelling, BeforeAfter, Testimonial, Countdown), customize with your images and text, preview in real-time, and render. (2) AI Generative Video — describe what you want and AI models (Wan 2.2, Kling 3.0 Pro, Veo 3.1, Sora 2 Pro) generate unique video clips. Both options support TTS narration (Kokoro, Orpheus, ElevenLabs) and FFmpeg post-processing for subtitles and background music.

Aibrify provides comprehensive analytics including: engagement metrics (likes, comments, shares, saves), follower growth tracking, best posting time recommendations based on your audience activity, content performance comparison, competitor benchmarking (Growth and higher plans), ROI tracking for paid campaigns, and customizable reports that can be exported as PDF or scheduled for automatic delivery.

Absolutely! Aibrify offers robust team collaboration features. You can invite team members with different permission levels (Admin, Editor, Viewer), set up approval workflows for content review, leave comments on scheduled posts, assign tasks, and maintain an audit log of all activities. Team features are available on Starter and higher plans.

Aibrify is primarily a desktop-first platform optimized for comprehensive content management. Our web application is fully responsive and works well on mobile browsers, so you can access all features on your phone or tablet. Simply visit app.aibrify.com from any mobile browser for quick posting, notification management, and analytics on the go.

The content calendar provides a visual overview of all your scheduled content across all connected platforms. You can view by day, week, or month, drag-and-drop posts to reschedule, filter by platform or status, color-code content categories, and collaborate with team members in real-time. It also shows optimal posting times highlighted based on your audience analytics.

Yes, Aibrify supports bulk scheduling in multiple ways: CSV import for mass uploading posts with dates and captions, queue-based scheduling where you add content and Aibrify auto-schedules based on optimal times, content recycling to automatically repost evergreen content, and RSS feed integration to auto-share new blog posts or articles.

Yes! Solo and higher plans include AI image generation powered by advanced diffusion models. Simply describe the image you want, choose a style (photorealistic, illustration, 3D, etc.), and our AI creates unique, royalty-free images for your posts. Each image costs 10 AI Credits. You can also use AI to enhance, resize, or remove backgrounds from existing images.

Social Inbox unifies all your social media messages, comments, mentions, and reviews in one place. Instead of switching between platforms, you can respond to everything from a single dashboard. Features include: AI-suggested responses, sentiment analysis, auto-assignment to team members, canned responses, and conversation history across all interactions.

Yes! Our AI analyzes your content and suggests relevant hashtags based on: your industry, current trends, hashtag performance data, and engagement potential. We show you metrics for each suggested hashtag including reach, competition level, and usage trends. You can save hashtag groups for quick reuse.

Yes! Built-in link shortening creates trackable short URLs using your custom domain or aibrify.link. Track clicks, geographic data, device types, and referral sources for every link. UTM parameters are automatically added for seamless Google Analytics integration. Enterprise users can use their own custom short domains.

Content recycling automatically repurposes your best-performing evergreen content. Set rules for which posts to recycle, how often, and on which platforms. Our AI slightly varies the text each time to avoid duplicate content penalties. It's a powerful way to maximize ROI from your content without creating everything from scratch.

Aibrify AMP supports content creation and management in 50+ languages, including English, Chinese (Simplified & Traditional), Spanish, French, German, Japanese, Korean, Portuguese, Italian, Dutch, and many more. Our AI can generate native-quality content in each supported language, making it perfect for global brands.

Our AI analyzes your historical engagement data and audience activity patterns to recommend optimal posting times for each platform. The recommendations update automatically as your audience grows and behavior changes. You can also set auto-scheduling to let Aibrify choose the best time automatically.

Yes! Growth and higher plans include competitor tracking. Monitor up to 10 competitors per platform, track their posting frequency, engagement rates, content themes, and growth trends. Get automated insights about content strategies that work well in your industry.

Aibrify starts at $19/month vs. Hootsuite's $99+/user/month. Aibrify includes AI content generation (up to 3,000/mo), AI image generation, smart scheduling, and predictive analytics as core features, while Hootsuite's OwlyWriter AI is limited to basic caption suggestions with no image generation. Aibrify supports 11 platforms vs. Hootsuite's 8, and includes white-label agency features on the Scale plan at a flat rate.

Buffer is a solid scheduling tool, but Aibrify offers a more comprehensive solution. While Buffer focuses primarily on post scheduling and basic analytics, Aibrify includes AI content generation, unified social inbox, team collaboration with approval workflows, competitor analysis, and white-label options. Both are affordably priced, but Aibrify provides significantly more features per dollar. Buffer lacks AI image generation and advanced analytics that Aibrify offers.

Sprout Social is an enterprise-grade tool starting at $249/month per user. Aibrify delivers comparable features — AI content, publishing, analytics, social inbox, and team collaboration — starting at just $19/month with no per-user pricing for most plans. Sprout Social excels at CRM-style social relationship management, while Aibrify excels at AI-powered content creation and automation. For SMBs and agencies, Aibrify offers better value without sacrificing capability.

AI assists social media marketing in three key ways: (1) Content creation speed — AI generates platform-optimized posts in seconds instead of hours; (2) Data-driven scheduling — AI analyzes audience behavior to recommend peak engagement times; (3) Performance analysis — AI surfaces trending topics and content patterns to inform strategy. Many teams use AI tools to reduce the time spent on repetitive drafting and scheduling tasks.

Results vary by industry and effort. Aibrify automates repetitive tasks such as post drafting, scheduling, and hashtag research, which can reduce time spent on content operations. AI-generated scheduling recommendations and analytics insights are designed to help teams make faster, data-informed decisions rather than relying on manual research.

Yes! Aibrify offers a 7-day free trial with no credit card required. You get full access to Growth plan features during the trial, including AI content generation, multi-platform publishing, analytics, and team collaboration. At the end of the trial, you can choose a plan that fits your needs or continue with limited free access.

Aibrify offers seven plans with unified AI Credits: Free ($0/50 credits) for getting started, Solo ($19/mo/500 credits) for individual creators with AI image generation, Starter ($49/mo/2,000 credits) for small teams with X/Twitter access, Growth ($99/mo/5,000 credits) for scaling businesses with AI Video Generation, Professional ($199/mo/15,000 credits) with unlimited kinetic videos and white-label, Scale ($349/mo/40,000 credits) for agencies with full white-label, and Enterprise (custom pricing) with unlimited everything. AI Credits work across text, image, and video generation. Save up to 21% with annual billing.

Yes, you can cancel your subscription at any time with no cancellation fees. When you cancel, you retain access until the end of your current billing period. Your data is preserved for 30 days after cancellation in case you decide to return. You can also downgrade to a lower plan instead of canceling completely.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. For Chinese customers, we also accept Alipay and WeChat Pay. For Enterprise customers, we also offer invoice-based billing with NET 30 terms. All payments are processed securely through Stripe.

Yes! When you choose annual billing, you save up to 21% compared to monthly payments. This means you effectively get over 2 months free per year. Annual plans are billed as a single payment at the start of each year and can be upgraded at any time with prorated billing.

If you approach your plan limits (posts, profiles, or team members), we'll notify you in advance. You can either upgrade to a higher plan or purchase add-ons for additional capacity. We never automatically charge overage fees or interrupt your service without warning. Enterprise customers can negotiate custom limits.

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied within the first 7 days, contact our support team for a full refund, no questions asked. After 7 days, refunds are handled on a case-by-case basis.

Enterprise pricing is customized based on your needs: number of brands, team size, required features, support level, and contract length. Enterprise plans typically include unlimited social profiles, dedicated account management, custom integrations, API access, SSO, advanced security features, and SLA guarantees. Contact our sales team for a custom quote.

Our plans are based on social profiles connected, not per user. Plans include set team members: Solo (1), Starter (2), Growth (5), Professional (10), Scale (25). Enterprise plans include unlimited team members at no extra cost. If you need more team members, you can add them for $10/user/month.

Yes! We offer a 50% discount on all plans for verified 501(c)(3) nonprofits, educational institutions, and NGOs. Simply sign up for a plan and then contact our support team with your organization's documentation. We'll apply the discount within 24 hours.

Yes! You can upgrade or downgrade at any time. When upgrading, you'll get immediate access to new features and we'll prorate the cost. When downgrading, changes take effect at the start of your next billing cycle. Your content and data are always preserved.

For monthly plans, you are billed on the same date each month from your signup date. For annual plans, you are billed once per year on your signup date. You can view your billing history and next billing date in Account Settings > Billing.

Creating an account is simple: visit aibrify.com and click "Start Free Trial", sign up with your email or use Google/Apple sign-in, verify your email address, complete a brief onboarding to connect your social accounts, and start using Aibrify immediately. The entire process takes less than 5 minutes.

Security is our top priority. Aibrify uses industry-standard AES-256 encryption for data at rest and TLS 1.3 for data in transit. We run on SOC 2 and ISO 27001 certified AWS infrastructure, conduct regular security audits, and follow responsible disclosure practices. Your social media credentials are encrypted and stored securely; we never have access to your passwords.

Yes, we strongly recommend enabling 2FA for your account. Aibrify supports TOTP-based authenticator apps (Google Authenticator, Authy, etc.) for two-factor authentication. Enterprise plans can enforce 2FA for all team members as a security policy.

Aibrify uses enterprise-grade cloud infrastructure with primary data centers in the United States (AWS US-East and US-West). EU customers can opt for EU-based data residency to comply with GDPR. Our infrastructure includes redundant backups for data protection.

Yes, Aibrify is fully GDPR compliant. We offer Data Processing Agreements (DPA) for EU customers, support data portability and the right to be forgotten, provide granular consent management, and maintain detailed records of data processing activities. You can export or delete all your data at any time from your account settings.

Yes, Aibrify complies with the California Consumer Privacy Act (CCPA). California residents have the right to know what personal information we collect, request deletion of their data, opt-out of data selling (we don't sell data), and receive equal service regardless of privacy choices.

We only request the minimum permissions needed for our features: posting, scheduling, reading analytics, and managing messages/comments. We never access your personal DMs or private data beyond what you explicitly authorize. You can revoke access at any time from your social platform's app settings.

Your data is automatically backed up multiple times daily with point-in-time recovery capability. Backups are stored in multiple geographic regions for disaster recovery. You can also manually export all your data (posts, analytics, settings) at any time from your account settings in multiple formats (JSON, CSV, PDF).

Passwords must be at least 8 characters long with at least one uppercase letter, one lowercase letter, and one number. We recommend using a password manager and enabling two-factor authentication (2FA) for additional security.

Yes! In Security Settings, you can view all active sessions including device type, location, and last activity. You can remotely sign out of any session or all sessions except your current one. We automatically log out inactive sessions after 30 days.

Connecting accounts is straightforward: go to Settings > Connected Accounts, click "Add Account" and select the platform, authorize Aibrify through the platform's official OAuth process, and your account is ready to use. We use official APIs and never ask for your passwords. You can manage or disconnect accounts at any time.

Yes, Professional and higher plans include API access. Our RESTful API allows you to programmatically create and schedule posts, retrieve analytics data, manage accounts, and integrate with your existing tools. Comprehensive API documentation with code examples is available, and we offer webhook support for real-time events.

Yes, Aibrify supports importing content from several sources: CSV/Excel files with posts, dates, and media URLs; direct migration from Hootsuite, Buffer, and Sprout Social; and RSS feeds for automatic content import. Our migration wizard guides you through the process step by step.

Yes! You can import your Canva designs directly into Aibrify for scheduling and publishing across all your connected social platforms. Design your graphics in Canva, then import them into Aibrify to add captions, hashtags, and schedule for optimal posting times. This creates a smooth workflow from design to publishing.

Yes, Aibrify supports Google Analytics 4 (GA4) tracking. You can embed your GA4 measurement ID in your Brand Sites and Link in Bio pages to track visitor traffic. Our built-in UTM builder lets you create trackable links with custom UTM parameters, making it easy to see social-attributed traffic directly in your GA4 dashboard.

Aibrify includes built-in lead tracking that captures social engagement data from your connected platforms. You can export this data via CSV or through our API (Professional and higher plans) to import into your preferred CRM such as HubSpot or Salesforce. Direct CRM integrations are on our product roadmap for a future release.

Yes! Slack integration provides: notifications for scheduled posts, alerts for important engagement, daily/weekly performance summaries, approval workflow notifications, and the ability to post directly from Slack using slash commands. Great for keeping your team informed without leaving their workflow.

Aibrify offers multiple support channels: in-app live chat (available 24/7 for Professional+ plans), email support at support@aibrify.com, comprehensive help center with guides and tutorials, and dedicated account manager for Enterprise customers. Most queries are resolved within 2-4 hours during business hours.

Yes, we maintain extensive documentation including: getting started guides for new users, feature-specific tutorials with screenshots and videos, API documentation with code examples, best practices for social media marketing, and regularly updated blog with tips and industry news. All documentation is searchable and available in English and Chinese.

Response times vary by plan: Free plans receive community support within 72 hours, Solo/Starter plans within 48 hours, Growth plans within 24 hours, Professional plans within 12 hours, Scale plans within 4 hours with dedicated support, and Enterprise plans within 1 hour with 24/7 support channel. Critical issues (account access, security) are prioritized regardless of plan level.

Yes! All users have access to our self-service onboarding tutorials and video library. Growth plans include a 30-minute onboarding call. Professional plans receive a 1-hour personalized training session. Scale plans include a personalized workshop. Enterprise customers get custom training programs, dedicated onboarding specialist, and ongoing quarterly business reviews.

Visit status.aibrify.com to check real-time system status, view historical uptime data, subscribe to incident notifications via email, and see scheduled maintenance windows. We strive for high availability and communicate proactively about any service disruptions.

We love feature requests! Submit them through our public roadmap portal where you can also upvote existing requests. We review requests weekly and prioritize based on customer demand and strategic fit. Enterprise customers can also work directly with our product team on custom feature development.

Report bugs through our in-app feedback button or email bugs@aibrify.com. Please include: steps to reproduce, expected vs actual behavior, browser/device info, and screenshots if possible. Critical bugs affecting service are usually fixed within 24 hours. We'll notify you when your reported issue is resolved.