Frequently Asked Questions

Aibrify is a managed social media service that handles content creation, publishing, and analytics for small to medium businesses and marketing agencies. Instead of spending hours writing posts yourself, our team and AI work together to create on-brand content, publish it across 8 platforms on all plans (Instagram, TikTok, Facebook, X (Twitter), YouTube, Pinterest, Google Business Profile, Threads) — with LinkedIn, Reddit, Nextdoor, and Bluesky on Enterprise — and report on performance. All done for you. Plans start at $99/month.

Aibrify supports 12 social media platforms total. 8 are available on all plans: Instagram (Feed, Stories, Reels), TikTok, Facebook (Pages, Groups), X (Twitter), YouTube, Pinterest, Google Business Profile, and Threads. LinkedIn (Personal, Company Pages), Reddit, and Nextdoor are available on Enterprise plans. New platforms are added based on user demand.

We create social media content for you. After onboarding, our team learns your brand voice, industry, and goals. Each month we produce a full content calendar — posts, captions, hashtags, images, and short videos — tailored to your audience and each platform's best practices. You review and approve before anything goes live, or opt into auto-publishing for a fully hands-off experience.

Post volume depends on your managed plan. Our Managed ($99/mo) plan covers up to 20 posts per month across all 8 platforms. Managed Pro ($199/mo) includes up to 30 posts per month on the same 8 platforms, plus 8 short videos, 1 SEO blog post, and advanced analytics. Enterprise plans unlock LinkedIn, Reddit, Nextdoor, and Bluesky (12 total) and offer custom volumes for agencies managing multiple client brands. All posts are created and scheduled by our team — no manual work required.

Behind the scenes, every managed plan includes a monthly AI production budget that our team allocates across text, image, and video content for your brand. This allows us to tailor the right mix — more written posts one month, more video the next — depending on your strategy and goals. You never need to worry about tracking credits yourself; our team manages production capacity on your behalf.

Our team creates three types of content for you: (1) Text — social media posts, captions, hashtags, and video scripts; (2) Images — AI-generated visuals for your posts in styles like photorealistic, illustration, and 3D; (3) Videos — professional template-based videos (ProductShowcase, PromoAnnounce, Slideshow, and more) and AI-generated video clips using leading models like Wan 2.2, Kling 3.0, Veo 3.1, and Sora 2. If your brand needs additional production volume in a given month, add-on capacity is available.

Our team creates videos for you using two methods: (1) Kinetic Templates — 8 professional templates (ProductShowcase, PromoAnnounce, SocialPost, Slideshow, StoryTelling, BeforeAfter, Testimonial, Countdown) customized with your brand imagery and messaging. (2) AI Generative Video — unique video clips produced by leading AI models (Wan 2.2, Kling 3.0 Pro, Veo 3.1, Sora 2 Pro). Both methods support TTS narration (Kokoro, Orpheus, ElevenLabs) and post-production for subtitles and background music. Video creation is included in the Managed Pro plan (8 videos/month).

We deliver regular performance reports covering engagement metrics (likes, comments, shares, saves), follower growth, content performance comparisons, and best posting time analysis. Managed Pro and Enterprise clients also receive competitor benchmarking and ROI tracking for paid campaigns. Reports are delivered weekly or monthly as PDF summaries — you always know how your social presence is performing without digging through dashboards yourself.

Yes! You can invite team members to review and approve the content our team creates for you. Aibrify supports different permission levels (Admin, Editor, Viewer), approval workflows, commenting on scheduled posts, and a full audit log. This is especially useful for agencies or businesses that want multiple stakeholders to sign off before content goes live.

There is no separate mobile app — our team handles content creation and publishing for you, so there is nothing you need to post on the go. That said, you can review upcoming content, approve posts, and view performance reports via our fully responsive web app on any device. Simply visit app.aibrify.com from your phone or tablet browser.

Our team manages your content calendar end-to-end. Each month we prepare a full schedule of posts across your connected platforms, organized by day and optimized for the best posting times. You can review the calendar anytime in your dashboard — view by day, week, or month, filter by platform, and leave feedback or request changes before anything goes live.

You do not need to schedule anything yourself — our team handles all content scheduling for you. We plan and queue your entire month of posts at optimal times across every connected platform. If you have specific dates or campaigns in mind, just let us know and we will work them into the calendar. Everything is visible in your dashboard for review before it goes live.

Yes! All managed plans include AI image generation powered by advanced diffusion models. Our team creates unique, royalty-free images for your posts in a variety of styles (photorealistic, illustration, 3D, and more). Image creation is included in your monthly production budget — no per-image charges. We can also enhance, resize, or remove backgrounds from your existing brand images.

On the Managed Pro plan, our team monitors your social media comments, mentions, and reviews and responds on your behalf using AI-assisted replies tuned to your brand voice. We flag important conversations for your attention and handle routine engagement so you never miss an interaction. You can review all activity in your dashboard at any time.

Yes! Our AI selects relevant hashtags for every post based on your industry, current trends, hashtag performance data, and engagement potential. Our team reviews the suggestions and picks the best-performing tags before publishing. You will see the chosen hashtags on each post when you review your content calendar.

Yes! We include trackable short links in your content using your custom domain or aibrify.link. Every link is automatically tagged with UTM parameters for seamless Google Analytics integration, and you can see click data, geographic breakdowns, device types, and referral sources in your performance reports. Enterprise clients can use their own custom short domains.

Our team identifies your best-performing evergreen content and repurposes it across platforms to maximize reach. We vary the copy each time using AI so it stays fresh and avoids duplicate content penalties. This means your top posts keep working for you month after month without any extra effort on your part.

Aibrify supports content creation and management in 50+ languages, including English, Chinese (Simplified & Traditional), Spanish, French, German, Japanese, Korean, Portuguese, Italian, Dutch, and many more. Our AI can generate native-quality content in each supported language, making it perfect for global brands.

We schedule all your content at optimal times based on your audience data. Our AI continuously analyzes your historical engagement patterns and audience activity on each platform, and our team uses those insights to publish when your followers are most active. As your audience grows and behavior shifts, the timing automatically adapts — no action needed from you.

Yes! On the Managed Pro plan, we track your competitors and use the insights to refine your content strategy. We monitor up to 10 competitors per platform — their posting frequency, engagement rates, content themes, and growth trends — and incorporate what works into your content calendar. You receive competitor insights as part of your regular performance reports.

Hootsuite is a self-serve scheduling tool starting at $99+/user/month — you still have to create all the content yourself. Aibrify is a managed social media service starting at $99/month where we create and publish the content for you. Aibrify supports 8 platforms on all plans and 12 on Enterprise (vs. Hootsuite's 8), includes AI image and video creation, and the white-label agency tier is a flat rate rather than per-user pricing. If you want content done-for-you rather than another tool to manage, Aibrify is the better fit.

Buffer is a self-serve scheduling tool — you write the posts, upload the images, and set the times yourself. Aibrify is a managed social media service where our team handles all of that for you. With Buffer, you still need to invest significant time in content production. With Aibrify, you approve a ready-made monthly content calendar and we take care of the rest. For busy business owners who want social media handled without adding to their workload, Aibrify is the clear choice.

Sprout Social is an enterprise-grade self-serve platform starting at $249/month per user — and you still have to create all the content in-house. Aibrify's managed service starts at $99/month total and includes content creation, publishing, and reporting. For SMBs and agencies, Aibrify offers done-for-you social media at a fraction of the cost of Sprout Social, without needing to maintain an in-house content team.

Most small business owners know they should post consistently on social media — but writing captions, sourcing images, and maintaining a publishing schedule competes with running the actual business. A managed service removes that burden entirely. You get professional, on-brand content published regularly without hiring a full-time social media manager. Aibrify combines AI efficiency with human editorial oversight, giving you the quality of an agency at a fraction of the cost.

Results vary by industry and existing audience size. Most clients reclaim 10–20 hours per month that they previously spent on content creation and scheduling. Because we publish consistently at optimal times with platform-tailored copy, clients typically see improved engagement rates within the first 60 days. We provide monthly performance reports so you can track follower growth, reach, and engagement trends over time.

Yes! Aibrify offers a free content preview with no credit card required. We generate a sample content calendar for your brand so you can see exactly what the managed service produces before you subscribe. It's a real preview of your content — not a generic demo. Afterwards, choose a managed plan that fits your needs.

Aibrify offers a free preview plus two managed service plans: Managed ($99/mo) — full-service content creation and publishing for one brand, up to 20 posts/month across 4 platforms, with professional images, optimal timing, and monthly reports; and Managed Pro ($199/mo) — up to 30 posts/month across 6 platforms, plus 8 short videos, 1 SEO blog post, competitor tracking, white-label reports, and a dedicated manager. Enterprise pricing is available for agencies managing multiple client brands. All plans include a content review step so you approve posts before they go live. Save up to 21% with annual billing.

Yes, you can cancel your subscription at any time with no cancellation fees. When you cancel, you retain access until the end of your current billing period. Your data is preserved for 30 days after cancellation in case you decide to return. You can also downgrade to a lower plan instead of canceling completely.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. For Chinese customers, we also accept Alipay and WeChat Pay. For Enterprise customers, we also offer invoice-based billing with NET 30 terms. All payments are processed securely through Stripe.

Yes! When you choose annual billing, you save up to 21% compared to monthly payments. This means you effectively get over 2 months free per year. Annual plans are billed as a single payment at the start of each year and can be upgraded at any time with prorated billing.

If your content needs approach your plan limits (monthly posts, connected platforms, or production capacity), we notify you in advance and discuss options. You can upgrade to a higher plan or purchase add-on capacity. We never automatically charge overage fees or interrupt your service without warning. Enterprise clients can negotiate custom limits.

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied within the first 7 days, contact our support team for a full refund, no questions asked. After 7 days, refunds are handled on a case-by-case basis.

Enterprise pricing is customized based on your needs: number of brands, team size, required features, support level, and contract length. Enterprise plans typically include unlimited social profiles, dedicated account management, custom integrations, API access, SSO, advanced security features, and SLA guarantees. Contact our sales team for a custom quote.

Our pricing is per brand, not per user. Managed plans include team member seats for content review and approval: Managed (2 seats), Managed Pro (5 seats). Enterprise plans include unlimited team members at no extra cost. If you need additional seats, they can be added for $10/user/month.

Yes! We offer a 50% discount on all plans for verified 501(c)(3) nonprofits, educational institutions, and NGOs. Simply choose a plan and then contact our support team with your organization's documentation. We'll apply the discount within 24 hours.

Yes! You can upgrade or downgrade at any time. When upgrading, you'll get immediate access to new features and we'll prorate the cost. When downgrading, changes take effect at the start of your next billing cycle. Your content and data are always preserved.

For monthly plans, you are billed on the same date each month from your signup date. For annual plans, you are billed once per year on your signup date. You can view your billing history and next billing date in Account Settings > Billing.

Getting started is simple: visit aibrify.com and click "Get Started", create your account with email or Google, complete a short brand intake (your industry, tone, goals, and platforms), and connect your social accounts. Our team reviews your intake and begins preparing your first content batch within one business day. Setup takes less than 5 minutes.

Security is our top priority. Aibrify uses industry-standard AES-256 encryption for data at rest and TLS 1.3 for data in transit. We run on SOC 2 and ISO 27001 certified AWS infrastructure, conduct regular security audits, and follow responsible disclosure practices. Your social media credentials are encrypted and stored securely; we never have access to your passwords.

Yes, we strongly recommend enabling 2FA for your account. Aibrify supports TOTP-based authenticator apps (Google Authenticator, Authy, etc.) for two-factor authentication. Enterprise plans can enforce 2FA for all team members as a security policy.

Aibrify uses enterprise-grade cloud infrastructure with primary data centers in the United States (AWS US-East and US-West). EU customers can opt for EU-based data residency to comply with GDPR. Our infrastructure includes redundant backups for data protection.

Yes, Aibrify is fully GDPR compliant. We offer Data Processing Agreements (DPA) for EU customers, support data portability and the right to be forgotten, provide granular consent management, and maintain detailed records of data processing activities. You can export or delete all your data at any time from your account settings.

Yes, Aibrify complies with the California Consumer Privacy Act (CCPA). California residents have the right to know what personal information we collect, request deletion of their data, opt-out of data selling (we don't sell data), and receive equal service regardless of privacy choices.

We only request the minimum permissions needed for our features: posting, scheduling, reading analytics, and managing messages/comments. We never access your personal DMs or private data beyond what you explicitly authorize. You can revoke access at any time from your social platform's app settings.

Your data is automatically backed up multiple times daily with point-in-time recovery capability. Backups are stored in multiple geographic regions for disaster recovery. You can also manually export all your data (posts, analytics, settings) at any time from your account settings in multiple formats (JSON, CSV, PDF).

Passwords must be at least 8 characters long with at least one uppercase letter, one lowercase letter, and one number. We recommend using a password manager and enabling two-factor authentication (2FA) for additional security.

Yes! In Security Settings, you can view all active sessions including device type, location, and last activity. You can remotely sign out of any session or all sessions except your current one. We automatically log out inactive sessions after 30 days.

During onboarding you authorize your social media accounts through each platform's official OAuth process — it takes just a few clicks per platform. We use official APIs and never ask for your passwords. Once connected, our team handles everything from there: content creation, scheduling, and publishing. You can manage or disconnect accounts at any time from your dashboard.

API access is available for Enterprise clients. Our RESTful API allows you to programmatically retrieve analytics data, pull content calendars, and integrate Aibrify with your existing tools and workflows. Comprehensive API documentation with code examples is available, and we offer webhook support for real-time event notifications. Contact our sales team to discuss Enterprise API access.

Yes! Our migration team imports your existing content when you switch to Aibrify. We support CSV/Excel files, direct migration from Hootsuite, Buffer, and Sprout Social, and RSS feed integration. Just share your export files or grant us read access to your current tool, and we handle the rest — no migration wizard to figure out on your own.

Yes! If you already use Canva for your brand graphics, our design team can work with your Canva assets. Share your designs or grant us access to your Canva brand kit, and we incorporate your custom visuals into the content we create and publish for you. This ensures every post stays on-brand with your existing design language.

Yes, Aibrify supports Google Analytics 4 (GA4) tracking. You can embed your GA4 measurement ID in your Brand Sites and Link in Bio pages to track visitor traffic. Our built-in UTM builder lets you create trackable links with custom UTM parameters, making it easy to see social-attributed traffic directly in your GA4 dashboard.

Aibrify includes built-in lead tracking that captures social engagement data from your connected platforms. You can export this data via CSV, or Enterprise clients can use our API to feed it into a CRM such as HubSpot or Salesforce. Direct CRM integrations are on our product roadmap for a future release.

Yes! Slack integration keeps you in the loop without leaving your workflow. You receive notifications when new content is ready for review, alerts for important engagement on your posts, daily or weekly performance summaries, and approval workflow notifications so you can sign off on content right from Slack.

Aibrify offers multiple support channels: in-app live chat, email support at support@aibrify.com, a comprehensive help center with guides and tutorials, and a dedicated account manager for Enterprise clients. Managed Pro clients enjoy priority support. Most queries are resolved within 2-4 hours during business hours.

Yes, we maintain extensive documentation including: onboarding guides explaining how the managed service works, tutorials for reviewing content and reading reports, API documentation for Enterprise clients, social media marketing best practices, and a regularly updated blog with tips and industry news. All documentation is searchable and available in English and Chinese.

Response times vary by plan: Free Preview users receive email support within 48 hours, Managed plan clients within 24 hours, Managed Pro clients within 12 hours with priority support, and Enterprise clients within 1 hour with a dedicated 24/7 support channel. Critical issues (account access, security) are prioritized regardless of plan level.

Yes! All users have access to our onboarding tutorials and video library. Our support team is available via chat and email to guide you through setup. Managed and Managed Pro plans include dedicated onboarding support with a migration specialist who handles everything for you.

Visit status.aibrify.com to check real-time system status, view historical uptime data, subscribe to incident notifications via email, and see scheduled maintenance windows. We strive for high availability and communicate proactively about any service disruptions.

We love feature requests! Submit them through our public roadmap portal where you can also upvote existing requests. We review requests weekly and prioritize based on customer demand and strategic fit. Enterprise customers can also work directly with our product team on custom feature development.

Report bugs through our in-app feedback button or email bugs@aibrify.com. Please include: steps to reproduce, expected vs actual behavior, browser/device info, and screenshots if possible. Critical bugs affecting service are usually fixed within 24 hours. We'll notify you when your reported issue is resolved.