The Best Way to Get Help
Your Aibrify team is available through the dashboard messaging system. This is the preferred channel for all support requests because it keeps everything in one place, is linked to your account and brand, and allows your team to see relevant context (like your content calendar or recent analytics) when helping you.
Option 1: Dashboard Messages (Recommended)
Navigate to: Dashboard → Messages
Use this for:
- Questions about your content or strategy
- Requesting revisions or changes
- Reporting problems with the dashboard
- Asking about plan upgrades or account changes
- Any question about your social media performance
How to send a message:
1. Click Messages in the left sidebar
2. Click + New Message or reply to an existing conversation
3. Type your message and click Send
You can also attach screenshots or files to your messages — useful when reporting bugs or asking about a specific post.
Response times:
- Managed plan: Within 1 business day
- Managed Pro plan: Within 4 business hours (priority support)
Messages are handled by your dedicated account manager on weekdays (Monday to Friday, 9am–6pm in your time zone). For urgent issues outside business hours, email is monitored for critical alerts.
Option 2: Email
Email: support@aibrify.com
Use email for:
- Account access problems (if you can't log in and can't reach Messages)
- Billing inquiries
- Legal or privacy requests
When emailing, include:
- The email address registered to your account
- A clear description of the issue
- Any relevant screenshots or error messages
Email response times match the dashboard message response times above.
Option 3: Help Center Search
Before contacting support, try searching the Help Center for your question. Most common questions are answered in the articles here.
Navigate to: Dashboard → Help or visit the Help Center at help.aibrify.com
The search bar at the top accepts plain language questions — try "why didn't my post publish" or "how to change my billing email."
What to Include in Your Support Request
To get the fastest resolution, include in your message:
1. What you were trying to do — e.g., "I was trying to approve a post in the Content Calendar"
2. What happened instead — e.g., "I clicked Approve but the status didn't change"
3. Which brand and platform are affected — if relevant
4. When it happened — approximate date and time
5. Screenshots or error messages — attach anything that helps illustrate the issue
Urgent Issues
If a post has already been published with incorrect content or you need immediate action:
1. Message via Dashboard → Messages and start your message with "URGENT:"
2. Include the post URL (if it's already live) so your team can act immediately
For platform-level issues (Instagram down, TikTok API outage), check the platform's own status page or the Aibrify status page at status.aibrify.com.
Feedback and Feature Requests
We welcome feedback on the Aibrify service. Use Dashboard → Messages to share:
- Content quality feedback
- Feature requests
- Suggestions for improving the dashboard
All feedback is reviewed by our product and operations teams.