Social Inbox Mastery - Manage All Conversations in One Place

Responding to your audience is crucial for engagement and brand reputation. But managing conversations across multiple platforms can be overwhelming. That's where the Social Inbox comes in.

Go to Engage > Inbox. Here you'll see all your conversations from every connected platform in one unified view.

The inbox shows: - Comments on your posts - Direct messages - Mentions of your brand - Reviews (for Google Business Profile)

Let's explore the interface. On the left, you have filters: - All: Everything combined - Unread: New messages you haven't seen - Platform filters: Show only Instagram, Facebook, etc. - Assigned: Messages assigned to team members - Starred: Important conversations you've flagged

Click any conversation to see the full thread. You can reply right from here without opening the native platform.

Quick Actions make responses faster: - Quick replies: Save common responses as templates - Emoji reactions: React quickly to simple comments - Assign: Pass to a team member - Star: Mark as important - Archive: Remove from active inbox

Let's set up quick replies. Go to Settings > Inbox > Quick Replies. Create templates for common responses like "Thanks for your feedback!" or "Please DM us for support."

When replying, type "/" to see your quick replies. Select one and it inserts instantly. You can personalize before sending.

Smart Inbox Features:

Sentiment Analysis: AI automatically tags conversations as positive, neutral, or negative. This helps you prioritize unhappy customers who need immediate attention.

Auto-Translation: If someone comments in another language, we automatically translate it for you. Reply in your language and we'll translate back.

Conversation Context: When you click a conversation, see the user's history - previous interactions, profile info, and engagement level. This helps personalize your response.

Bulk Actions: Select multiple conversations to archive, assign, or tag them all at once.

Let's talk about response time. Social media users expect fast responses - ideally within an hour. Aibrify AMP helps with:

Notifications: Get real-time alerts for new messages via email, push, or Slack.

Auto-Responders: Set up automatic replies for when you're away. Go to Settings > Inbox > Auto-Reply.

Response Time Tracking: See your average response time in Analytics > Inbox Performance.

For teams, conversation assignment is key. When a new message comes in, click Assign to route it to the right person. You can set up rules to auto-assign based on keywords or platform.

Pro tip: Enable inbox zero methodology. Process every message daily - reply, archive, or assign. Don't let conversations pile up.