Unified Social Inbox
All DMs, comments, and mentions from every platform in one organized inbox. With Managed Pro, our team handles AI-powered auto-replies so you never miss a conversation.
Key Benefits
Unified Messages
All DMs, comments, and mentions from every platform in one organized inbox.
Smart Routing
Auto-assign conversations to team members based on keywords, sentiment, or topic.
Saved Replies
Create template responses for common questions to respond in seconds.
Sentiment Detection
AI detects message sentiment to help you prioritize urgent or negative messages.
Use Cases
See how businesses like yours use this feature
Customer Support
Provide fast, consistent support across all social channels from one place.
Community Management
Engage with your community, respond to comments, and build relationships at scale.
Sales Prospecting
Identify purchase intent in social conversations and route leads to sales.
Frequently Asked Questions
Which platforms are supported in the inbox?
The unified inbox supports Instagram, Facebook, Twitter/X, LinkedIn, YouTube comments, TikTok, and Google Business reviews.
Can multiple team members use the inbox?
Yes! Team features include message assignment, internal notes, collision detection (so two people don't reply to the same message), and activity logs.
Is there an auto-reply feature?
Yes! Set up automated responses for common questions, away messages, and initial greetings. AI can suggest responses based on message content.
How fast do messages sync?
Messages sync in real-time for most platforms. You'll see new messages within seconds of them being sent.
Can I filter and search messages?
Yes! Filter by platform, sentiment, status (read/unread), assigned team member, or date range. Full-text search across all conversations.
Related Features
Brand Monitoring
We monitor brand mentions and sentiment across social media — alerting you to important conversations and potential issues.
Review Management
We monitor and respond to your reviews across Google, Yelp, Facebook, and more — keeping your online reputation strong.
Performance Reporting & Analytics
We track your social media performance and deliver clear reports. See ROI, engagement trends, and AI-powered recommendations — all in one dashboard.
Ready to try Unified Social Inbox?
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