Social Inbox
One inbox for all your social conversations. Respond faster, collaborate with your team, and turn followers into customers.
Lợi ích chính
Unified Messages
All DMs, comments, and mentions from every platform in one organized inbox.
Smart Routing
Auto-assign conversations to team members based on keywords, sentiment, or topic.
Saved Replies
Create template responses for common questions to respond in seconds.
Sentiment Detection
AI detects message sentiment to help you prioritize urgent or negative messages.
Trường hợp sử dụng
Xem cách các doanh nghiệp như bạn sử dụng tính năng này
Customer Support
Provide fast, consistent support across all social channels from one place.
Community Management
Engage with your community, respond to comments, and build relationships at scale.
Sales Prospecting
Identify purchase intent in social conversations and route leads to sales.
Câu hỏi thường gặp
Which platforms are supported in the inbox?
The unified inbox supports Instagram, Facebook, Twitter/X, LinkedIn, YouTube comments, TikTok, and Google Business reviews.
Can multiple team members use the inbox?
Yes! Team features include message assignment, internal notes, collision detection (so two people don't reply to the same message), and activity logs.
Is there an auto-reply feature?
Yes! Set up automated responses for common questions, away messages, and initial greetings. AI can suggest responses based on message content.
How fast do messages sync?
Messages sync in real-time for most platforms. You'll see new messages within seconds of them being sent.
Can I filter and search messages?
Yes! Filter by platform, sentiment, status (read/unread), assigned team member, or date range. Full-text search across all conversations.
Tính năng liên quan
Brand Monitoring
Track brand mentions, monitor sentiment, and stay ahead of conversations about your business.
Review Management
Monitor and respond to reviews on Google, Yelp, TripAdvisor, and more from one place.
Analytics & Insights
Track performance, measure ROI, and get AI-powered recommendations to improve your marketing.
Sẵn sàng thử Social Inbox?
Bắt đầu dùng thử miễn phí 14 ngày và trải nghiệm sức mạnh của marketing tự động.