Your Communication Channel
All communication with your Aibrify team happens through the dashboard's Messages section. This keeps everything in one place and ensures nothing gets lost.
Navigate to: Dashboard → Messages
What to Use Messages For
Content Feedback and Change Requests
The most common reason to message your team is feedback about content. You can:
- Let them know if the tone isn't quite right ("Please make captions a bit more conversational")
- Ask for changes to the content mix ("Can we feature more customer testimonials?")
- Flag incorrect information in a draft post
- Request a topic you'd like covered ("We're launching a new product on May 15 — can we build up to it?")
Note: For feedback on a specific post, it's more efficient to use the Request Changes button directly on the post in your content calendar. This links your feedback to the specific draft.
Upcoming Events and Promotions
Your team can only create content around events they know about. Use Messages to tell them about:
- Product launches or service updates
- Sales, discounts, or promotions
- Seasonal campaigns (holidays, awareness months)
- Industry events or company milestones
- Any news or announcements you want to share with your audience
The more lead time you give (ideally 1–2 weeks), the better the content your team can prepare.
Strategy Questions
If you want to discuss your overall social media direction, use Messages. Examples:
- "I want to shift focus toward video content for the next quarter"
- "Our target audience has changed — we're now targeting B2B buyers instead of consumers"
- "Can you reduce the posting frequency to 3x per week?"
General Questions
You can also use Messages for any questions about your account, posts, or performance:
- "Why was this post scheduled for 11am instead of peak hours?"
- "Can you explain this drop in engagement in the analytics?"
Response Times
Your team responds to messages during business hours, typically within 1 business day. For urgent content issues (e.g., a post with incorrect information is scheduled to go live soon), mark your message as urgent and your team will prioritize it.
Best Practices for Clear Communication
- Be specific — Instead of "I don't like this post," say "The tone feels too formal for our brand. Can you make it warmer and more direct?"
- Include context — If you're requesting new content topics, explain why ("We just got a new certification — can we mention it?")
- Give examples — Share posts you've seen and liked from other brands to illustrate the direction you want
- Plan ahead — For campaigns and promotions, message your team at least 1 week in advance