How Billing Works
Your Aibrify subscription is billed monthly. The first charge occurs when you choose a paid plan (at the end of your Free Preview or when you sign up directly). Subsequent charges occur on the same date each month.
For example: if you subscribed on April 5, your next billing dates are May 5, June 5, July 5, and so on.
Viewing Your Billing Information
Navigate to: Dashboard → Settings → Billing
This page shows:
- Your current plan and monthly amount
- Your next billing date
- Your current payment method (last 4 digits of card)
- A list of past invoices
Downloading Invoices
From Dashboard → Settings → Billing → Invoice History:
1. Find the invoice you want
2. Click the Download PDF button next to it
Invoices include:
- Invoice number and date
- Your billing name and address
- Plan description and amount
- Tax (if applicable to your region)
- Payment confirmation reference
Need an invoice with your company name or ABN? Update your billing details in Billing → Billing Information before the next invoice generates. For past invoices, contact support via Dashboard → Messages.
Updating Your Payment Method
- Go to Dashboard → Settings → Billing → Payment Method
- Click Update Card
- Enter the new card details (processed securely by Stripe)
- Click Save Card
Your new card will be used for the next billing cycle. If a recent payment has already failed, updating your card will trigger an immediate retry.
What Happens If a Payment Fails
If your card is declined or expires:
1. You'll receive an email notification immediately
2. Aibrify retries the payment after 3 days, then again after 7 days
3. If payment is still not resolved after 14 days, your account is paused (content scheduling stops, but your data is preserved)
To prevent service interruption, update your payment method as soon as you receive a failed payment notification.
Proration for Plan Changes
When you upgrade from Managed to Managed Pro mid-cycle:
- You're charged immediately for the prorated difference
- The new plan's features activate immediately
- Your next billing date remains unchanged
Taxes and GST
Aibrify charges are subject to applicable taxes based on your billing country. If you're a registered business and need to add your tax ID (ABN, VAT, GST number) for tax-exempt or tax-deductible purposes, add it in Billing → Billing Information.
Cancellation and Refunds
Aibrify operates on a monthly subscription with no long-term contract. Cancellations take effect at the end of the current billing period — you won't be charged for the next month. No partial-month refunds are provided. See the article on Cancellation Policy for details.