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Healthcare / Medical Practice

MedWell Family Clinic

MedWell Clinic was losing patients to urgent care chains despite offering better care. Their dated website and lack of social presence made them seem less professional than corporate competitors.

+145%
New Patient Appointments
72% → 91%
Patient Retention
23 → 312
Online Reviews
Time to Results:120 days

The Challenge

MedWell Clinic was losing patients to urgent care chains despite offering better care. Their dated website and lack of social presence made them seem less professional than corporate competitors.

The Solution

Implemented AMP with HIPAA-compliant social media strategy, patient education content, online appointment integration, and community health outreach.

About MedWell Family Clinic

MedWell Family Clinic is an independent family medicine practice in suburban Chicago, serving the community for over 20 years. Led by Dr. Lisa Wang and her team of 4 physicians, the clinic offers comprehensive primary care but struggled to communicate their value proposition in the digital age.

The Challenge

Despite excellent patient care, MedWell was losing ground to corporate healthcare:

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Corporate Competition
  • • Urgent care chains opening 3 locations within 5 miles
  • • Corporate competitors with large marketing budgets
  • • Patients perceiving chains as more "modern" despite lower quality care
  • • Walk-in culture reducing loyalty to primary care

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    Digital Gap
  • • Website last updated in 2015
  • • No social media presence
  • • Only 23 Google reviews (3.8 stars) despite 20+ years
  • • No patient communication outside appointments

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    Regulatory Concerns
  • • Fear of HIPAA violations on social media
  • • Unsure what content was appropriate to share
  • • No internal resources for content creation
  • • Concerns about negative reviews

    The Solution

    MedWell implemented a healthcare-focused digital strategy:

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    Phase 1: Compliance Framework (Week 1-4)
  • • Established HIPAA-compliant social media policy
  • • Created approved content categories and templates
  • • Set up review response guidelines
  • • Trained staff on compliant patient engagement

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    Phase 2: Content Foundation (Week 4-8)
  • • Launched patient education content series
  • • Created seasonal health awareness campaigns
  • • Set up physician spotlight content
  • • Established community health resource sharing

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    Phase 3: Patient Engagement (Week 8-12)
  • • Implemented online appointment booking integration
  • • Set up patient feedback and review system
  • • Created patient portal promotion content
  • • Launched telehealth awareness campaign

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    Phase 4: Community Presence (Week 12-16)
  • • Partnered with local schools for health content
  • • Created local business wellness partnerships
  • • Launched community health event promotion
  • • Established health screening reminders

    Results After 120 Days

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    Patient Growth
  • • New patient appointments increased by 145%
  • • Online appointment bookings: 65% of all appointments
  • • Patient acquisition cost reduced by 78%
  • • Referrals from social content: 34% of new patients

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    Patient Retention
  • • Patient retention improved from 72% to 91%
  • • Missed appointment rate decreased by 45%
  • • Patient portal adoption increased by 230%
  • • Telehealth utilization: 28% of appointments

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    Online Reputation
  • • Google reviews grew from 23 to 312
  • • Star rating improved from 3.8 to 4.8
  • • Negative review rate: <2%
  • • Review response rate: 100% within 24 hours

    Key Features That Made the Difference

    1. HIPAA-Compliant Templates: Pre-approved content types that meet healthcare regulations 2. Patient Education AI: Generated health tips and educational content safely 3. Appointment Integration: Direct booking links in social posts 4. Review Management: Compliant review responses and monitoring 5. Seasonal Health Content: Automated flu season, allergy, and wellness content

    Content Strategy

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    HIPAA-Safe Content Categories 1. General health tips (no patient information) 2. Provider introductions and credentials 3. Office updates and hours 4. Community health events 5. Seasonal health reminders 6. Health awareness months 7. Educational articles (CDC, health organizations)

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    Content Calendar
  • • Monday: Health tip of the week
  • • Tuesday: Provider spotlight
  • • Wednesday: Community resource
  • • Thursday: Patient FAQ (general)
  • • Friday: Weekend wellness tip
  • • Seasonal: Flu shots, allergies, back-to-school, etc.

    Compliance Framework

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    What We Post ✅ General health information ✅ Provider credentials and photos ✅ Office hours and services ✅ Community events ✅ Health awareness campaigns ✅ Appointment availability

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    What We Don't Post ❌ Patient information (any kind) ❌ Patient photos without written consent ❌ Specific medical advice ❌ Treatment recommendations ❌ Diagnosis discussions

    Long-Term Transformation

    One year after implementation:

  • • Google reviews: 650+
  • • Added 2 new providers to meet demand
  • • Opened satellite location
  • • Revenue increased 67%
  • • Named "Best Family Practice" by local publication
  • "We were scared of social media in healthcare, but AMP made it safe and effective. Our patients love the educational content, and we're finally competing with the big urgent care chains."

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    Dr. Lisa Wang
    Medical Director, MedWell Family Clinic

    Features Used

    HIPAA-Compliant TemplatesPatient Education AIAppointment IntegrationReview ManagementCommunity OutreachSeasonal Health Content

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